Our Responsibility

Reinforce our core values

  • We care about our employees, customers, suppliers and the community at large
  • We value our employees, treat them fairly and have respect for them and their families
  • We are loyal to our suppliers and work collaboratively with them to resolve issues
  • We are organized, quality-oriented and take pride in our work
  • We provide a clean, tidy and safe environment for employees and guests
  • We have world class standards and apply them with a strong sense of teamwork
  • We act with integrity and honesty in all of our dealings
  • We are all in this together

Maximize human resources

  • Optimize organizational health by maintaining a cohesive team with the “COT spirit and culture”
  • Set high expectations and train all staff in relevant workflows, systems and processes for maximum efficiency and effectiveness
  • Reinforce organizational clarity through human systems of:
    • The hiring process
    • Managing performance
    • Rewards and recognition
    • Health and safety