Reinforce our core values
- We care about our employees, customers, suppliers and the community at large
- We value our employees, treat them fairly and have respect for them and their families
- We are loyal to our suppliers and work collaboratively with them to resolve issues
- We are organized, quality-oriented and take pride in our work
- We provide a clean, tidy and safe environment for employees and guests
- We have world class standards and apply them with a strong sense of teamwork
- We act with integrity and honesty in all of our dealings
- We are all in this together
Maximize human resources
- Optimize organizational health by maintaining a cohesive team with the “COT spirit and culture”
- Set high expectations and train all staff in relevant workflows, systems and processes for maximum efficiency and effectiveness
- Reinforce organizational clarity through human systems of:
- The hiring process
- Managing performance
- Rewards and recognition
- Health and safety
